In the initial conversations we’ve had with our clients, they described challenges like these:
- “We need to take our growth to the next level”
- “We want to transform our Customer Experience”
- “We need to create a new product (or new service)”
- “We are unsure how to implement Customer Success”, or
- “Our leaders are not aligned with our Strategy.”
We help our clients address these challenges. Using a set of principles and processes, we align with you and your team and elevate your organization’s performance. We tailor our services to meet your specific situation. Some clients have used just one service, and others have used nearly all of them:
Strategy
- Executive Team Facilitation
- Vision & Mission
- Market Analysis
- Competitive Analysis
- Customer Interviews
- Positioning Statements
- Goals, Objectives, Initiatives
- Strategy Execution & Monitoring
Customer Experience (CX)
- Customer Experience Executive Sponsorship
- Customer Experience Transformation Service
- Customer Experience Workshop Facilitation
- Persona Definition
- Customer Interviews
- Current State Journey Mapping
- CX, Customer Success, Customer Support Best Practices
- Future State Journey Mapping
- Capability Identification and Prioritization
- Innovation and Prototyping Capabilities
- Employee Training and Capability Scaling
Product Management
- Product Management Assessment
- Customer Wants & Needs Interviews
- Win / Loss Interviews
- Competitive Analysis
- Product Vision & Roadmap
- Product Prototyping and Validation
- Sales Demos & Tools
New Service Development
- Current Services Assessment
- Customer Wants & Needs Interviews
- Win / Loss Interviews
- Competitive Analysis
- Service Portfolio Vision & Roadmap
- Tiered Services Portfolio Development
- Service Prototyping and Validation
- Service Launch and Sales Enablement
- Service Performance Monitoring
Startups and New Products & Services
- Startup Business Concept
- New Product or Service Concept
- Prototyping & Feedback
- Startup Website
- Business Plan
- Investor Pitch
- Winning First Customers
- Sales Process & Tools
- New Hire Job Definition & Interviewing
What service would help your company go to the next level? Contact us to learn more.
